Privacy Policy

1. Who is responsible for your data
 

The person responsible for the processing of personal data on this website is:
 

Dr. Manuela Lotz, M.A.
MOVING LIVES
Chemin du Pommier 42
Kyoto Building, 1st floor
CH-1218 Le Grand-Saconnex
Switzerland

Email: manuela@manuela-lotz.com

 

2. Personal data
 

Personal data is information that relates to an identified or identifiable person. I process personal data only where necessary to operate this website, respond to enquiries and provide my counselling services.

When you visit this website, technical information may be processed automatically. This may include your IP address, browser and device information, operating system, date and time of access and information necessary for the secure and reliable operation of the website.

 

3. Contacting me
 

If you contact me by email, WhatsApp or through the contact form on this website, I process the information you provide in order to respond to your enquiry, communicate with you and, where applicable, arrange counselling sessions.

Depending on how you contact me, this may include your name, email address, telephone number and the content of your message.

Please do not include sensitive personal or health information in the contact form unless it is necessary for your enquiry.

 

4. Contact form
 

The contact form on this website is provided through Wix. Information submitted through the form is processed using Wix services and may be stored within the Wix platform.

The information you provide is used to respond to your enquiry and for any necessary follow-up communication.

The provision of this information is voluntary. However, I need sufficient contact information to be able to respond to you.

 

5. Wix
 

This website is created and hosted using services provided by Wix.com Ltd. Wix processes certain technical and usage data in order to provide, operate, secure and maintain the website.

Wix may use servers and service providers located in different countries. Where personal data is transferred internationally, appropriate safeguards are applied in accordance with applicable data protection law.

Further information about how Wix processes personal data can be found in Wix’s privacy policy.

 

6. Cookies
 

This website may use cookies and similar technologies that are necessary for its operation, security and functionality.

Where optional cookies or technologies requiring consent are used, you can manage your choices through the cookie settings provided on the website.

You can also control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

 

7. WhatsApp
 

If you choose to contact me through WhatsApp, your communication is also processed by WhatsApp and is subject to WhatsApp’s own privacy practices.

Please be aware that electronic communication cannot always be guaranteed to be completely confidential. You may use email or the contact form instead if you prefer not to use WhatsApp.

 

8. Data retention
 

Personal data is retained only for as long as necessary for the purpose for which it was collected or as required by applicable legal or professional obligations.

Enquiries that do not lead to an ongoing counselling relationship will be deleted when they are no longer required, subject to any applicable legal retention requirements.

 

9. Data security
 

Appropriate technical and organisational measures are used to protect personal data against unauthorised access, loss, misuse or alteration.

This website uses encrypted HTTPS connections for the transmission of data.

 

10. Your rights
 

Under applicable data protection law, you may have the right to request information about personal data concerning you and to request its correction or deletion, subject to applicable legal requirements and exceptions.

If you have any questions about the processing of your personal data or wish to exercise your rights, please contact:

manuela@manuela-lotz.com

You also have the right to contact the competent data protection authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC).

 

11. Changes to this Privacy Policy
 

This Privacy Policy may be updated if the website, the services used on it or applicable legal requirements change.

 

Last updated: September 2026